NHS Covid app proving vaccine status goes down leaving travellers ‘unable to fly’



The NHS App that allows people to prove their vaccination status went down on Wednesday, leaving some travellers unable to prove theycould board flights.

The issue resulted in some air passengers saying they were turned away as they were unable to confirm they are double-jabbed and safe to travel, while Britons already on holiday were banned from entering tourist attractions.

During the disruption, people trying to access their Covid pass received an error message saying that high traffic volumes are “limiting access to the service”.

But it was too late for some holidaymakers, including Chuck Adolphy and his girlfriend, who said they were not allowed to proceed for a flight from London Gatwick to Slovenia’s capital Ljubljana.

He described the incident as a “shambles”. “Went to go on the app and my Covid Pass wasn’t appearing,” he said.

“Didn’t even realise at the time there was an outage was just turned away and told they couldn’t do anything about it.

“Rang the number and they said the app and site are down and there is nothing they can do. “

“Showed them my vaccine card and nothing,” he added.

The App is also vital for those travelling in countries where vaccine certification is needed for entrance to restaurants, bars or museums.

Callum Melia from Liverpool said he was unable to access tourist attractions on his holiday in Naples, Italy, as a result of the app issue.

“We’re about to enter these tours around the city when we discover we can’t get on the app to access the QR code,” the 26-year-old told PA.

“We also had further problems accessing bars and restaurants.”

A spokesperson for NHS Digital said: “The NHS Covid Pass service was temporarily unavailable between 11:45 and 15:15 today as a result of a technical issue with a global service provider that affected many different organisations.



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